AI-powered support platform

Every ticket arrivespre-drafted.Your team just approves.

From first draft to quality review — AI handles the whole support workflow so your team focuses on what actually needs a human.

4.9 · 340+ teams · No card needed

Live chat

Web widget

Slack

app.liyasupport.com/inbox

Sarah Chen

Open · #1842

[email protected] · 2 min ago

My payment went through but my plan still shows “Free”. We have a client demo in 1 hour — please help!

Liya AI

Standby…

Waiting for new tickets…

Draft ready in <2s

4.9 CSAT

Works with the tools
your support team uses

Gmail

Outlook

Slack

Intercom

Zendesk

HubSpot

Stripe

Shopify

Linear

Notion

Gmail

Outlook

Slack

Intercom

Zendesk

HubSpot

Stripe

Shopify

Linear

Notion

Features

More than a chatbot

Triage, drafting, knowledge grounding, and AI quality — in one platform built for support teams.

AI-powered inbox

Every ticket arrives with a suggested reply, priority, route, and next action — so agents start from context, not a blank screen.

Ticket #1842 · Sarah Chen · 2m ago

"My payment went through but plan still shows Free..."

Liya AI · draft ready

Hi Sarah! Your payment was processed at 2:34 PM. Your Pro plan will update in a few minutes…

Use reply

Edit

Ticket intelligence

Liya detects intent, urgency, sentiment, SLA risk, and escalation signals across every conversation.

IntentUrgencySLA riskSentiment

Knowledge intelligence

Connect docs, URLs, and help articles. Liya grounds every reply in your content and flags gaps when answers are missing.

NotionHelp centerPDFsGap detection

AI quality monitoring

Track accuracy, safety, and groundedness before poor answers ever reach your customers.

94%avg reply accuracy

Smart automations

Route, tag, assign, escalate, and summarise tickets automatically based on intent, context, and priority.

Auto-routeAuto-tagAuto-escalateSummarise

Omnichannel support

Email, WhatsApp, live chat, and web widget — one AI-native workspace. Liya adapts its tone per channel automatically.

Audit & compliance

Enterprise controls including audit logs, role-based access, SSO/SAML, SOC 2 readiness, GDPR alignment, and data residency options.

SOC 2 ReadyGDPRSSO / SAMLAudit logs

Why teams switch

Why teams switch to LiyaSupport

Traditional support tools manage tickets. Liya helps resolve them.

Traditional tools

Agents write every response from scratch

Routing depends on manual triage

Knowledge bases go stale

QA happens after issues reach customers

Teams juggle inboxes, widgets, and tools

LiyaSupportAI-native

AI drafts grounded replies for every ticket

AI detects intent, priority, and SLA risk automatically

Knowledge gaps are detected from real tickets

AI Quality monitors safety, accuracy, and grounding

Every channel flows into one AI-native workspace

AI Quality

Most AI tools trust themselves.
Liya doesn't.

Liya is the only support platform with built-in quality intelligence — tracking grounding, accuracy, and knowledge gaps on every draft, before any answer reaches your customer.

Knowledge gap detection

Liya identifies topics customers ask about that your knowledge base doesn't cover — so you fix gaps before they become complaints.

Grounding validation

Every AI draft cites the exact knowledge source it used. Trace any reply back to its origin in one click.

Accuracy monitoring

Track reply accuracy, safety flags, and tone drift across all agents and channels from a single dashboard.

Confidence-based routing

When Liya isn't confident enough, it routes to a human — not the customer. Thresholds you control.

See exactly how your AI is performing — in real time.

Support leaders get a live quality dashboard — not just response volume. Track flagged replies, knowledge gaps found in real tickets, low-confidence drafts routed to humans, and grounding coverage across every channel.

Gaps identified from live customer questions — not assumptions

Every draft traceable to a specific knowledge source

Safety flags surfaced before replies leave your team

Low-confidence drafts go to humans, not customers

AI Quality Monitor

Live

Flagged responses

0.3%of drafts this week

↓ 0.8% from last week

Knowledge gaps

4detected from live tickets

2 new since Monday

Low-confidence drafts

12routed to agent review

↓ improving over 7 days

Grounding validation

100%of drafts cite source

Source traced every time

Updates in real-time · Full trends in your dashboard

How it works

Up and running in minutes

No lengthy onboarding. Most teams are live within an afternoon.

Connect your channels

Link email, web chat, and your support widget in minutes.

Train on your knowledge

Upload docs, connect help articles, or sync Notion so replies stay grounded.

AI triages every ticket

Liya detects intent, urgency, sentiment, and routing needs before an agent opens the conversation.

Agents review and send

Your team approves, edits, escalates, or resolves with full AI context.

What teams experience with Liya

<2s

AI draft time

100%

Responses grounded in your knowledge base

8 min

Average agent time saved per ticket

24/7

AI triage coverage

Example results based on pilot workflows and simulated support operations. Actual results vary by team size, ticket volume, and knowledge coverage.

Built for your industry

Liya understands your support
problems specifically

Not a generic helpdesk. Liya is trained on support patterns across industries so it gets the nuance right from day one.

E-commerce & Retail

Handle order spikes without adding headcount

Order status & tracking floods
Return and refund requests
Post-purchase upsell support

↓ 65%ticket backlog during peak season

SaaS & Tech

Turn your docs into instant, accurate answers

"How do I..." questions at scale
Bug triage and reproduction steps
Onboarding drop-off from slow support

70%of tickets resolved without an agent

Fintech & Payments

Resolve disputes fast with your playbook built in

Payment dispute volume spikes
Compliance-sensitive reply accuracy
High-stakes, time-sensitive tickets

80%of payment disputes auto-handled

Pricing

Simple, transparent pricing

No seat minimums on Starter. Scale up when you're ready.

Prefer usage-based pricing? Contact us for ticket-volume pricing.

Starter

$49/ month

Perfect for small teams just getting started. First month free.

3 agents
1,000 tickets / month
AI drafts (50/mo)
Web widget
Email support

Questions we get asked a lot

Still have something else? Reach outand we'll get back to you same day.

Ready to stop starting
from scratch?

Your first month is free on any plan. Connect a channel, add your knowledge base, and let Liya draft your first replies.

Every ticket arrivespre-drafted.Your team just approves.

More than a chatbot

AI-powered inbox

Ticket intelligence

Knowledge intelligence

AI quality monitoring

Smart automations

Omnichannel support

Audit & compliance

Why teams switch to LiyaSupport

Most AI tools trust themselves.Liya doesn't.

See exactly how your AI is performing — in real time.

Up and running in minutes

Connect your channels

Train on your knowledge

AI triages every ticket

Agents review and send

Liya understands your supportproblems specifically

Simple, transparent pricing

Questions we get asked a lot

Ready to stop startingfrom scratch?

Most AI tools trust themselves.
Liya doesn't.

Liya understands your support
problems specifically

Ready to stop starting
from scratch?