Skip to content
Keep listening

The conversation ends. The learning continues.

Ask customers about their experience with CSAT, NPS and open questions. Choose when to send a survey, then bring ratings and written feedback into your team’s improvement process.

Get started freeExplore it with our team
Inside LiyaSupport Illustrative product preview
Demo data and fictional people. Preview the flow, then configure it for your team.
Built for the whole conversation

Useful context. A clear next step.

01

Ask the right question

Build surveys with CSAT ratings, NPS scores and open-text questions for the feedback you need.

02

Choose the moment

Send surveys manually or configure triggers after a ticket is resolved, a conversation closes or a lead is won.

03

Read beyond the rating

Use written comments alongside scores to understand what helped and what needs attention.

How it fits your team

Start with your process.
Build from there.

Explore the documentation

  1. Build your survey

    Choose your question types and write clear prompts that are easy for customers to answer.

  2. Configure delivery

    Decide whether your team sends it manually or uses a supported conversation, ticket or lead trigger.

  3. Review and act

    Review responses and share useful context with the people responsible for improving support.

A few useful answers

Make it work
for your team.

Can I ask more than a satisfaction question?

Yes. Survey building supports CSAT, NPS and open-text questions so customers can explain their experience.

Do I have to send surveys automatically?

No. Manual sending is available, and you can configure supported triggers when you want automatic delivery.

Surveys & Feedback

Better support starts
with your team.

Let’s find the right setup for the way you help customers.

Talk to our team