Make incoming requests visible
Move support requests from a personal inbox into a workspace your team can manage together.
Email
A support inbox with a team behind it.
Bring inbound support email into LiyaSupport. Keep requests visible, assign ownership and help agents respond with the customer’s context in view.
Connected to your team in LiyaSupportA better way to helpBuilt for the conversation.
Built for the conversation.
Connected to your people.
Give work a clear owner
Use assignment, priority and ticket status to clarify who is handling the next step.
Support every reply with context
Review the conversation and available AI assistance as your team works toward a resolution.
On your side of the conversationA whole team.
A whole team.
Behind every reply.
Your agents work in the shared inbox, with assignment, conversation history, and AI assistance in view. Keep the next step clear, even when a request changes hands.
Designed for your support teamAI assistance, with human control
From setup to supportA clear path to
Read the setup guideA clear path to
your first conversation.
- 01
Open channel settings
Open Email Inbox in your channel settings.
- 02
Connect your address
Follow the connection and forwarding instructions for your support address.
- 03
Send a test email
Send a test email and confirm the request reaches your workspace.
Keep the connection going
All channelsMore ways to reach you.
Meet your customers.
Bring your team.
Start with the channel you need. Build the support experience around your people.