Make the queue understandable
Use status, assignment and triage signals to see what needs attention.
Give your team a clear way to move work forward.
Bring triage, ownership, knowledge and configured workflows into a connected support operation. Keep review and escalation where your process needs them.
From first question to follow-up.
Configure the handoffs
Use queues, routing and available workflow capabilities to coordinate the next step.
Review the operation
Use reporting, answer quality and customer feedback to guide improvements.
The right pieces for your process.
LiyaSupport
Shared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxBetaActions & Workflows
Configure actions that retrieve useful information and workflows that coordinate the next steps. Help customers get beyond an answer while keeping human review where it matters.
Explore Actions & WorkflowsLiyaSupportKnowledge & Insights
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Explore Knowledge & InsightsA few useful answersMake it work
Make it work
for your team.
Can we keep approval steps?
Agents can review drafts, and your AI behavior settings determine which requests are eligible for automatic sending.
Are workflow features in beta?
Yes. Actions & Workflows are currently in beta. Confirm the capabilities available for your workspace with our team.
Support operationsBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.