Appointment reminders and changes
Send a reminder, let people confirm or ask to reschedule, and hand the tricky ones to your team.
Send from your booking system with our API.Text Messages
Text back. Right where they already are.
Two-way texting on your business number. Liya answers common questions, your team steps in when a person is needed, and every text lands in the shared inbox, with the rules handled for you.
Available for US phone numbers. Carrier registration is required before you can text.What businesses use it forOne number.
One number.
Many reasons to text.
Start with the conversations your customers already start, then add the messages you send.
Missed-call text-back
When a call to your Voice number goes unanswered, text the caller within minutes and start the conversation.
Built-in automation. Switch it on in settings.Order and delivery updates
Tell customers when something ships, is ready for pickup or arrives, and answer the follow-up question.
Send from your order system with our API.Support over text
Customers text the number they already have. Liya answers from your knowledge base and flags what needs a person.
Replies land in your shared inbox.Lead follow-up
Reply to a new enquiry while it is warm. Keep the thread with the lead so nobody asks the same thing twice.
One conversation, one owner.Follow-up after a resolved issue
When a text conversation is marked resolved, send a short thank-you or ask how it went.
Built-in automation. Switch it on in settings.See it in a conversationShort messages.
Short messages.
Real outcomes.
Illustrative examples. Your wording, your hours and your business details are yours to set.
Never leave a caller hanging.
Sorry we missed your call! This is Acme Dental. How can we help? Reply STOP to opt out.
Do you have anything open Friday?
We have 10:30 AM and 2:00 PM on Friday. Which works better?
The AI answers common questions and passes anything else to your team.
Fewer no-shows, easy changes.
Reminder: your visit is Thursday at 3:00 PM. Reply C to confirm or R to reschedule. Reply STOP to opt out.
R
No problem. I've let our team know, and someone will text you new times shortly.
Rescheduling requests reach an agent with the full thread.
STOP always works.
Your order #4821 is out for delivery today. Reply STOP to opt out.
STOP
You're unsubscribed and won't get more texts from Acme. Reply START to opt back in.
Recorded instantly. No text goes out to that number again.
On your side of the conversationTexts sit with
Texts sit with
everything else.
Text conversations appear in the same shared inbox as chat and email. Your agents see the full history, reply by text, and use the same assignment, notes and AI assistance. Texts that would break the rules are blocked before they leave, with the reason shown.
AI answers, with human controlSend log with delivery status
Built to follow the rulesTexting has rules.
Texting has rules.
We handle them.
Carriers and regulators take unwanted texts seriously. LiyaSupport records consent, honors opt-outs, respects quiet hours and files your carrier registration, so your team can focus on the conversation.
- Consent on recordWe keep a record of who agreed to hear from you and how. Texts you start are only sent to people who have.
- STOP is absoluteAnyone who texts STOP is opted out at once, and the rest of your tools respect it. No setting overrides that.
- Quiet hoursTexts that you start are held until the morning in your timezone, so nobody gets a reminder at midnight.
- Carrier registration, handledUS carriers require businesses to register before texting. We file it for you and show you the status at each step.
From setup to your first textA clear path to
A clear path to
going live.
You can follow every step in your Control Center.
- 01
Tell us about your business
Your legal details, what you will text about, and where people agree to hear from you.
- 02
Pay the registration fee
A one-time $59 covers registering your business with the carriers. It is non-refundable.
- 03
Carrier review
Carriers review the registration. This takes a few days, sometimes longer. We track it and update you.
- 04
Go live
Your number starts texting. Conversations appear in your inbox, and Liya can answer from day one.
Texting plansSimple, and sized
Simple, and sized
to how you text.
Texting is an add-on to your LiyaSupport plan. Prices are in US dollars.
- 500 message parts included
- One texting number
- $0.025 for each extra part
- 2,000 message parts included
- One texting number
- $0.025 for each extra part
- No monthly fee
- Pay only for what you send
- Good for occasional texting
One-time registration: $59. It covers registering your business with US carriers and is non-refundable. A long message counts as more than one part. Partner and enterprise arrangements are available. Talk to us.
Good to know
Questions, answered.
Do I need a new phone number?
Texting runs on a US number you already have with LiyaSupport, such as your Voice number. If your number cannot text yet, we guide you through the options.
Which countries can I text?
Today, texting works with US phone numbers. Support for Canada is planned.
What is a message part?
A standard text of up to 160 characters is one part. Longer messages are split into more parts, and that is how usage is counted.
Why is there a registration fee, and is it refundable?
US carriers require every business to register before it can text, and the fee covers that filing. We do not receive it, so we cannot refund it. If a carrier asks for changes, you can fix the details and refile for a small review fee.
Will texts count toward my AI resolutions?
AI-resolved text conversations count as resolutions on your main plan, the same as email and chat. Reminders and notifications you send do not.
Can I text anyone I like?
No. You can reply to anyone who texts you. To start a conversation, the person needs to have agreed to hear from you, and we block sends to anyone who opted out.
Keep the connection going
All channelsMore ways to reach you.
Meet your customers.
Bring your team.
Start with the channel you need. Build the support experience around your people.