Meet customers on WhatsApp
Offer support through the business messaging channel your customers already use.
WhatsApp Business
Keep helping in a familiar conversation.
Connect WhatsApp Business to LiyaSupport so customer messages reach your support workspace. Give your team a shared place to review and respond to the conversation.
Connected to your team in LiyaSupportA better way to helpBuilt for the conversation.
Built for the conversation.
Connected to your people.
Share the work
Keep incoming messages available to your support team instead of leaving ownership on one person’s device.
Connect before going live
Review your WhatsApp Business connection status and finish the required setup in your channel settings.
On your side of the conversationA whole team.
A whole team.
Behind every reply.
Your agents work in the shared inbox, with assignment, conversation history, and AI assistance in view. Keep the next step clear, even when a request changes hands.
Designed for your support teamAI assistance, with human control
From setup to supportA clear path to
Read the setup guideA clear path to
your first conversation.
- 01
Open channel settings
Open WhatsApp Business in your channel settings.
- 02
Connect WhatsApp Business
Connect your business account and complete the required provider setup.
- 03
Test your response path
Test incoming messages and your team’s response path.
Keep the connection going
All channelsMore ways to reach you.
Meet your customers.
Bring your team.
Start with the channel you need. Build the support experience around your people.