Customer support ROI calculator
See what an AI support assistant could save your team. Enter your ticket volume, how long an agent spends on each, and what an agent hour costs, then choose how much of the work you think the assistant could resolve on its own.
Your support team
Your estimate, per month
$1,621
estimated saving after the cost of LiyaSupport
How this is calculated
- Tickets resolved = tickets a month × the share you chose.
- Agent time freed = tickets resolved × minutes per ticket ÷ 60.
- Agent cost avoided = hours freed × the hourly cost you entered.
- Our cost uses the published prices on the pricing page: the cheapest of pay as you go, Starter and Growth for that many resolutions, with overage counted. Above 20,000 resolutions a month we quote a custom bundle.
An estimate from the numbers above, not a guarantee. It leaves out setup time, seat limits and any work your team does to review answers, and counts only the time saved on tickets the assistant resolves.
Want to check these numbers against your own tickets?
Questions about the calculator
How do I estimate the share of tickets an AI assistant can resolve?
Look at last month's tickets and count the ones that were repeat questions with a standard answer, such as order status, a policy, or how to do something. That share is your ceiling. Start with a cautious figure, under 30% for a team just starting, then revisit it after a month of real results.
What should I include in the cost of an agent hour?
Everything the business pays for that hour: salary, payroll taxes, benefits, the tools the agent uses, and a share of management time. Divide the total monthly cost of your support team by the hours they actually work.
Does the estimate include the time to review the assistant's answers?
No. It counts only the agent time saved on tickets the assistant resolves. In the first month, plan on about an hour a week to review the answers it was unsure about, and take that off the saving.
How is the LiyaSupport cost worked out?
From the prices on our pricing page. We take the number of tickets the assistant resolves, then show the cheapest of pay as you go, Starter and Growth for that many resolutions, with any overage counted. Above 20,000 resolutions a month we quote a custom bundle, so no price is shown.
Is the information I enter stored?
The numbers stay in your browser. They are only sent to us if you choose to leave your email under the result, and then only the summary of your estimate is sent with it.