What we believe
Reply fast, think slow
Speed matters in support — but only when the reply is right. We build AI that is fast and grounded, not fast and confident about the wrong things.
Humans stay in control
AI should augment agents, not replace them. Every draft is a suggestion. Every send is a choice. The agent is always in the loop.
Measure everything
We ship features with analytics baked in because we believe the teams who measure improve the fastest. Intuition is great. Data is better.
Built for the world
Support teams exist everywhere. Liya works in 30+ languages out of the box because your customers shouldn't need to write in English to get a great answer.
A small team. A strong culture.
We are a focused, remote-first team at LiyaEngine building product in public and moving fast.
Remote-first
Our team is distributed across Africa, Europe, and the Americas. We hire the best people regardless of where they are, and build systems that work across timezones.
Async by default
We write things down. Decisions get documented, feedback is given in writing, and meetings are the exception rather than the default.
Support-first culture
Everyone on the team does support rotations. We respond to real customer tickets so we never lose sight of the problems we are solving.