Choose the question
Use CSAT, NPS or an open question to ask about the experience you want to understand.
Listen after the issue is resolved.
Ask about the support experience, read the customer’s explanation and use the response to decide what your team should improve.
From first question to follow-up.
Choose the moment
Send manually or configure a supported ticket, conversation or lead trigger.
Learn and improve
Review ratings and comments alongside your support reporting and knowledge gaps.
The right pieces for your process.
LiyaSupport
Surveys & Feedback
Ask customers about their experience with CSAT, NPS and open questions. Choose when to send a survey, then bring ratings and written feedback into your team’s improvement process.
Explore Surveys & FeedbackLiyaSupportKnowledge & Insights
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Explore Knowledge & InsightsLiyaSupportShared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxA few useful answersMake it work
Make it work
for your team.
Can customers write a comment?
Yes. Open-text questions let customers explain their experience in their own words.
Can we control when surveys go out?
Yes. Choose manual sending or configure the supported triggers that fit your team’s process.
Customer feedbackBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.