What makes EdTech & Learning support hard
Traditional tools weren't built for the volume, urgency, and specialization your team faces.
Same questions, every cohort
80% of support tickets are the same 20 questions — about assignments, deadlines, login issues, and certificates. Agents copy-paste the same answers day after day.
Cohort launch surges
Every new cohort launch floods support with the same onboarding questions simultaneously. Volume spikes are predictable but still impossible to staff for.
Content knowledge gaps
Agents don't know the curriculum. They can't answer content-specific questions — 'Is module 3 covered in the final?' — so every query escalates or goes unanswered.
Purpose-built for EdTech & Learning
Built on your curriculum, not just your FAQ
Connect your course content, syllabi, and help articles. Liya answers curriculum-specific questions accurately — and flags gaps when learners ask something the KB can't handle.
- Trained on course materials, PDFs, and syllabi
- Answers curriculum-specific questions with citations
- Gap detection alerts you when content is missing
- Auto-syncs as your content evolves
Draft personalized replies at cohort scale
Liya drafts a reply to every learner question before your team sees it — personalized, grounded in your content, and ready to send with a single click.
- Learner-specific context from enrollment data
- Curriculum questions answered from course content
- Billing and access issues drafted from policy docs
- One-click send or inline edit
Route billing, access, and content queries automatically
Curriculum questions, login issues, billing queries, and certificate requests — each classified and routed to the right person without manual triage, even during launch surges.
- Curriculum / billing / access auto-routing
- Cohort-aware routing during launch windows
- Auto-close on self-service resolution
- CSAT survey triggered after every resolution
“Candidate support is relentless — same questions, different people, every day. Liya drafts every reply in seconds. Our team finally focuses on placements, not inboxes.”
Rachel P.
Support Manager · Online learning platform, 12K learners
3×
faster response time
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