Ask with purpose
Configure guided questions that capture the information your team actually needs.
Make the first question a better introduction.
Use guided conversations to understand what a visitor needs, collect useful information and route the request to the right person.
From first question to follow-up.
Capture useful context
Keep the visitor’s answers with the request so a teammate can understand the situation.
Route the follow-up
Use the flow’s configured routing to connect the request with the appropriate team.
The right pieces for your process.
LiyaSupport
Guided Flows
Guide website visitors through questions that help your team understand what they need. Capture structured answers and route the request to the right next step.
Explore Guided FlowsLiyaSupportShared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxBetaActions & Workflows
Configure actions that retrieve useful information and workflows that coordinate the next steps. Help customers get beyond an answer while keeping human review where it matters.
Explore Actions & WorkflowsA few useful answersMake it work
Make it work
for your team.
Are guided flows the same as workflows?
No. Guided flows collect structured answers from visitors. Actions & Workflows, currently in beta, perform configured tasks and coordinate steps.
Does this replace our sales process?
It helps your team collect and route the initial request. Your team decides how to follow up and which other systems to use.
Lead qualificationBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.