Make service guidance available
Add the articles and service information your team wants to use for grounded answers.
Give every client a connected support experience.
Help clients understand your services, reach the right teammate and get a useful follow-up with the conversation’s context intact.
From first question to follow-up.
Connect the right teammate
Capture the request, assign ownership and escalate questions that need specialist judgment.
Close the loop
Review the conversation and collect feedback after the team has helped the client.
The right pieces for your process.
LiyaSupport
Shared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxLiyaSupportAI First Responder
Help your team understand incoming requests, prepare answers grounded in your knowledge and hand over uncertain questions with context. Configure where AI assists and when a person should take over.
Explore AI First ResponderLiyaSupportSurveys & Feedback
Ask customers about their experience with CSAT, NPS and open questions. Choose when to send a survey, then bring ratings and written feedback into your team’s improvement process.
Explore Surveys & FeedbackA few useful answersMake it work
Make it work
for your team.
Can we keep specialist advice with our team?
Yes. Set AI behavior around the information you want it to use, and keep specialist or uncertain requests with a person.
Can clients reach us by phone?
Voice is available as a dedicated support channel depending on your plan and configuration. Our team can help you review the setup.
Professional servicesBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.