One place for useful knowledge
Add the content your team relies on and use it to support grounded AI drafts.
Turn what your team knows into better support.
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Useful context. A clear next step.
Find the missing explanation
Review flagged knowledge gaps and uncertain answers to identify content that needs work.
See the support picture
Review operational reporting and feedback alongside your team’s conversations.
Connect your content
Add articles, documents and supported URLs relevant to your product and policies.
Review the answer
Inspect the sources and confidence behind suggested replies and escalations.
Close the gap
Update the source information and use reporting to guide your next improvement.
A few useful answersMake it work
Make it work
for your team.
Where do suggested answers come from?
The knowledge sources you add to your workspace provide the content used to ground suggested replies.
Will adding knowledge remove the need for human review?
No. Content quality, configuration and the request itself all matter. Your team can keep review and human escalation where needed.
Knowledge & InsightsBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.