Cookie Policy

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you signed in, and understand how you navigate pages. We use cookies and similar technologies (such as local storage and session tokens) across LiyaSupport.

We use three categories of cookies:

Strictly necessary — These cookies are required for the platform to function. They handle authentication sessions, CSRF protection, and user preferences. You cannot opt out of these while using the product.

Analytics — We use privacy-respecting analytics to understand how visitors use our marketing site — which pages are visited, how long sessions last, and where drop-off occurs. This data is aggregated and not linked to individuals.

Preferences — These remember settings like your theme preference or dismissed banners so you don't have to set them again on each visit.

Some third-party services we use may set their own cookies. These include our payment processor (Stripe) during checkout flows and our analytics provider. We do not permit third-party advertising cookies or cross-site tracking on LiyaSupport.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling strictly necessary cookies will prevent you from logging in or using the platform. Disabling analytics or preference cookies has no effect on core product functionality.

Session cookies expire when you close your browser. Persistent cookies expire at the end of their set period — typically 30 days for authentication tokens and up to 12 months for preference cookies. Analytics cookies follow the retention settings of the analytics provider.

We may update this Cookie Policy if we add or remove cookies or change how we use them. Material changes will be communicated via our standard policy update process — see our Privacy Policy for details.

If you have questions about how we use cookies, email [email protected]. LiyaSupport is a product of LiyaEngine.