LiyaSupportChoose LiyaSupport when
- You want to pay for resolved conversations, not sessions.
- You want seats and a resolution bundle in one flat plan.
- You want actions, approvals and privacy guards on lookups.
LiyaSupportvs
FreshdeskLiyaSupport vs Freshdesk
Freshdesk is a helpdesk with a Freddy AI agent. LiyaSupport is built around its assistant. Here is how they compare, using Freshdesk's published prices.
LiyaSupport and Freshdesk, side by side.
LiyaSupportFreshdeskHow seats are pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsPer agent per month, billed annually: Growth $19, Pro $55, Enterprise $89
AI agent pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feeFreddy AI Agent: the first 500 sessions are included on each plan, then $49 per 100 sessions
What the AI is billed inResolutions: a ticket the AI closes without a human ever replying, confirmed by the customer or auto-closed after 24 hours with no disputeSessions
Email AI agentAI drafts on email are unlimited on every plan; uncertain emails are flagged for a person and a draft is preparedListed on all three plans
Actions in other systemsConnected apps, actions and workflows, with approvals (Actions & Workflows is in beta)Not stated on its pricing page
Choose by your situation.
LiyaSupportFreshdeskChoose Freshdesk when
- You already use Freshworks products and want them to work together.
- You want to pay per agent and keep AI usage small.
- A session-based AI price suits how your customers use chat.
How they differ, and why it matters.
Sessions and resolutions are different things
Freshdesk bills its AI agent by session, with 500 included per plan and extra sessions in packs of 100. LiyaSupport counts a resolution: a ticket the AI closes without a human ever replying, confirmed by the customer or auto-closed after 24 hours with no dispute. Drafts and in-progress AI replies are unlimited and never count. The numbers cannot be compared one for one, so estimate each from your own conversations.
Seats
Freshdesk charges per agent, so cost grows with the team. LiyaSupport plans include seats, three on Starter and ten on Growth, with unlimited seats on Enterprise.
A few useful answersMake it work
Make it work
for your team.
Is LiyaSupport a Freshdesk alternative?
For teams that want an AI-first helpdesk with a flat price, yes. If you rely on other Freshworks products, check how much of that you would lose.
Can I use my existing help articles?
Yes. Add articles, documents and web pages to the knowledge base.
Where does this information come from?
Freshdesk's public pricing page, read on 26 October 2026. Prices change, so check their page before you decide.
Competitor details come from Freshdesk's public pricing page, read on 26 October 2026: Freshdesk pricing. We only state what the page says clearly. Prices and features change, so check Freshdesk's site before you decide. Freshdesk is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.
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