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LiyaSupportvsHelp Scout

LiyaSupport vs Help Scout

Help Scout is a shared inbox known for a simple, email-style approach, with AI Answers as an add-on. LiyaSupport puts the AI assistant at the centre. Here is how they compare, from Help Scout's published pricing.

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At a glance

LiyaSupport and Help Scout, side by side.

LiyaSupportHelp Scout
How seats are pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsPer user per month: Standard $25, Plus $45, Pro $75; a Free plan covers 5 users and 1 inbox
AI pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feeAI Answers add-on at $0.75 per resolution, paid monthly per resolution
AI cost at 1,000 AI-handled conversations a month (AI usage only)$179 on Growth, which also includes 10 seats and up to 3,000 resolutionsAbout $750 at $0.75 each
ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamLists email, live chat, SMS, WhatsApp, Instagram and Messenger; phone through an integration
Actions in other systemsConnected apps, actions and workflows, with approvals (Actions & Workflows is in beta)Not stated on its pricing page
Which one fits

Choose by your situation.

LiyaSupport

Choose LiyaSupport when

  • You want the AI assistant, inbox, surveys and knowledge in one plan.
  • You want phone and text handled in the same workspace, not through an integration.
  • You want approvals and privacy guards on what the assistant can do.
Help Scout

Choose Help Scout when

  • You want a simple shared inbox with a free tier to start.
  • You want to add AI by the resolution to an inbox you already like.
  • Your team is small and mostly handles email.
The detail

How they differ, and why it matters.

Per user and per resolution, or one plan

Help Scout charges per user, and its AI Answers add-on per resolution. That keeps a small team's cost low until AI volume grows, and gives you a clear price for each AI answer.

LiyaSupport includes seats and a bundle of resolutions in each plan. Compare the two at your own volume: at a few hundred resolutions the per-resolution route may cost less, and at a few thousand the bundle usually does.

A few useful answers

Make it work
for your team.

Is LiyaSupport a Help Scout alternative?

If you want AI-first support with more channels in one workspace, yes. If a simple inbox is all you need, Help Scout may be enough.

Can I move my help docs?

Add your articles, documents and web pages to the LiyaSupport knowledge base so the assistant can answer from them.

Where does this information come from?

Help Scout's public pricing page, read on 26 October 2026. Prices change, so check their page before you decide.

How we compared

Competitor details come from Help Scout's public pricing page, read on 26 October 2026: Help Scout pricing. We only state what the page says clearly. Prices and features change, so check Help Scout's site before you decide. Help Scout is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.

Keep reading

Related pages.

Shared Inbox

The LiyaSupport team workspace.

Read more

Pricing

LiyaSupport plans in full.

Read more

Support ROI calculator

Compare costs with your own numbers.

Read more
Compare, then try

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