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LiyaSupportvsIntercom

LiyaSupport vs Intercom

Both put an AI agent in front of your customers and a shared inbox behind it. They price it differently. Here is how the two compare, using Intercom's own published pricing.

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At a glance

LiyaSupport and Intercom, side by side.

LiyaSupportIntercom
How seats are pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsPer seat per month: Essential $19 to $29, Advanced $85, Expert $132
AI agent pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feeFin AI Agent from $0.99 per outcome, no seats required, a minimum monthly commitment applies
AI cost at 1,000 AI-handled conversations a month (AI usage only)$179 on Growth, which also includes 10 seats and up to 3,000 resolutionsAbout $990 at $0.99 each
ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamLive chat, support email and in-app chat on all plans; SMS, WhatsApp and phone are usage-based
Actions in other systemsConnected apps, actions and workflows, with approvals and a lookup guard (Actions & Workflows is in beta)Fin can complete workflows, as listed on its pricing page
Which one fits

Choose by your situation.

LiyaSupport

Choose LiyaSupport when

  • You want one flat price with seats and AI resolutions bundled.
  • You want WhatsApp, text and voice in the same workspace as email and chat.
  • You want approvals and privacy guards on what the assistant can look up or change.
Intercom

Choose Intercom when

  • You already run support on Intercom and it works for you.
  • You want to pay per outcome and not hold a monthly bundle.
  • You depend on parts of its wider product that we do not offer.
The detail

How they differ, and why it matters.

The pricing models are different

Intercom prices the helpdesk per seat and the Fin AI agent per outcome. An outcome is counted when a customer confirms the answer worked, stops asking for help after Fin responds, or Fin completes a workflow, and each conversation is charged once. That is a clear model, and it means your AI cost moves directly with how much Fin handles.

LiyaSupport prices a plan with seats and a bundle of AI resolutions included, and charges a lower rate after the bundle. The cost is more predictable month to month, and it favours teams whose volume is steady. A team with very low or very spiky AI use may prefer paying per outcome. LiyaSupport also has a pay-as-you-go rate with no seat fee for that case.

Check units before you compare numbers

An Intercom outcome and a LiyaSupport resolution are not defined in exactly the same words, so treat the per-conversation example above as a guide. Run a month of your own conversations through each vendor's definition before you decide.

A few useful answers

Make it work
for your team.

Is LiyaSupport cheaper than Intercom?

It depends on your team size and AI volume. Intercom charges per seat plus about $0.99 per AI outcome. LiyaSupport includes seats and a bundle of resolutions in a flat plan. Use our ROI calculator with your own numbers.

Can I switch from Intercom?

Your knowledge content can be added to LiyaSupport as articles, documents or web pages. Talk to our team about moving conversations and channels.

Where does this information come from?

Intercom's public pricing page, read on 26 October 2026. Prices change, so check their page before you decide.

How we compared

Competitor details come from Intercom's public pricing page, read on 26 October 2026: Intercom pricing. We only state what the page says clearly. Prices and features change, so check Intercom's site before you decide. Intercom is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.

Keep reading

Related pages.

Support ROI calculator

Compare costs with your own numbers.

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Pricing

LiyaSupport plans in full.

Read more

AI helpdesk software

What to look for in one.

Read more
Compare, then try

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