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LiyaSupportvsTidio

LiyaSupport vs Tidio

Tidio is a live chat and chatbot tool with a low entry price. LiyaSupport is a fuller support workspace. Here is how they compare, from Tidio's published pricing.

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At a glance

LiyaSupport and Tidio, side by side.

LiyaSupportTidio
PlansFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsFree $0, Starter $24.17, Growth from $49.17, Plus from $300 plus usage, Premium by quote (monthly prices)
AI agentAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feeLyro: the first 50 conversations are free on the lower plans; stand-alone from $32.50 a month for 50 conversations
ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamLive chat, email and WhatsApp on all plans. SMS and voice are not listed on its pricing page
Actions in other systemsConnected apps, actions and workflows, with approvals (Actions & Workflows is in beta)Not stated on its pricing page
Surveys and feedbackCSAT, NPS and open-text surveys with triggersNot stated on its pricing page
Which one fits

Choose by your situation.

LiyaSupport

Choose LiyaSupport when

  • You want email, chat, WhatsApp, text and voice handled in one shared inbox.
  • You want the assistant to look things up and act in your other systems.
  • You want surveys, a knowledge base and reporting in the same place.
Tidio

Choose Tidio when

  • You are a small business that wants live chat and a chatbot at a low price.
  • You want to start free and pay as you grow.
  • You do not need voice, text messaging or a full support workspace.
The detail

How they differ, and why it matters.

Different sizes of tool

Tidio is easy to start with: a free plan, a low-priced first paid plan, and an AI agent included for the first conversations. For a small site that mainly wants live chat and a bot, that is a good fit.

LiyaSupport is aimed at teams running support as a function: a shared inbox, several channels including text and voice, a knowledge base, surveys, and actions that connect to the systems your business runs on. It costs more to start and does more.

A few useful answers

Make it work
for your team.

Is LiyaSupport a Tidio alternative?

If you have outgrown live chat and a bot and need a shared inbox with more channels, yes. If you only need live chat, Tidio may be simpler and cheaper.

Can I try LiyaSupport free?

You can start free and test the assistant on your own questions before you commit.

Where does this information come from?

Tidio's public pricing page, read on 26 October 2026. Prices change, so check their page before you decide.

How we compared

Competitor details come from Tidio's public pricing page, read on 26 October 2026: Tidio pricing. We only state what the page says clearly. Prices and features change, so check Tidio's site before you decide. Tidio is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.

Keep reading

Related pages.

Website chat

The LiyaSupport widget and handoff.

Read more

Pricing

LiyaSupport plans in full.

Read more

AI assistant vs chatbot

How the two approaches differ.

Read more
Compare, then try

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