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LiyaSupportvsZendesk

LiyaSupport vs Zendesk

Zendesk is a long-established ticketing suite with AI added on. LiyaSupport is built around the AI assistant. Here is how they compare on pricing and channels, from Zendesk's published pricing.

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At a glance

LiyaSupport and Zendesk, side by side.

LiyaSupportZendesk
How seats are pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsPer agent per month: Support Team $19, Suite Team $55, Suite Professional $115 paid yearly ($25, $69 and $149 monthly); Enterprise by quote
AI agent pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feePer automated resolution: $1.50 committed or $2.00 pay as you go, with 5 included per agent per month (10 on Suite Professional)
AI cost at 1,000 AI-handled conversations a month (AI usage only)$179 on Growth, which also includes 10 seats and up to 3,000 resolutionsAbout $1,500 committed or $2,000 pay as you go, before included resolutions
ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamSupport Team: email and ticketing. Suite Team adds messaging, live chat and telephony; text messages are an add-on
Approvals on actionsWorkflow steps can wait for a person's approval, and lookups need a customer referenceNot stated on its pricing page
Which one fits

Choose by your situation.

LiyaSupport

Choose LiyaSupport when

  • You want the AI assistant at the centre, with seats and resolutions in one flat plan.
  • You want a lower and more predictable AI cost at your volume.
  • You are a small to mid-size team that does not need a large suite.
Zendesk

Choose Zendesk when

  • You run a large support operation already built on Zendesk.
  • You need telephony and an IVR phone tree in your support suite today.
  • You rely on its wider ecosystem and add-ons.
The detail

How they differ, and why it matters.

Seats plus AI, priced separately

Zendesk prices each agent seat by plan, and charges separately for AI agent usage per automated resolution, with a small number included per agent. Costs rise with both team size and AI volume.

LiyaSupport bundles seats and a number of AI resolutions into each plan. For a team that mostly relies on the AI for repeat questions, that bundle usually makes the bill simpler to predict.

Channels and what is included

On Zendesk's pricing page, the lowest plan covers email and ticketing, and the Suite plans add messaging, live chat and telephony, with text messages as an add-on. We have not repeated anything the page does not say clearly, such as which plans include WhatsApp.

In LiyaSupport, Starter covers email and the web widget, and Growth adds WhatsApp and the other channels. Texting is available on US numbers, and Voice is set up with our team.

A few useful answers

Make it work
for your team.

Is LiyaSupport a Zendesk alternative?

For teams that want an AI-first helpdesk with a flat price, yes. For a large operation built around Zendesk's suite and ecosystem, check that the features you depend on are covered.

Can I bring my help center content?

Yes. Add articles, documents and web pages to the LiyaSupport knowledge base so the assistant can answer from them.

Where does this information come from?

Zendesk's public pricing page, read on 26 October 2026. Prices change, so check their page before you decide.

How we compared

Competitor details come from Zendesk's public pricing page, read on 26 October 2026: Zendesk pricing. We only state what the page says clearly. Prices and features change, so check Zendesk's site before you decide. Zendesk is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.

Keep reading

Related pages.

Support ROI calculator

Compare costs with your own numbers.

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Pricing

LiyaSupport plans in full.

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AI helpdesk vs traditional helpdesk

What changes when AI is built in.

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Compare, then try

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