Gmail integration for AI customer support
Let the assistant find the right email thread and send or notify, so a conversation can move across channels without being retyped.
What the assistant can do with Gmail
Customers often refer to an email they already sent. With Gmail connected, the assistant can find a thread, send a message and notify your team, according to the tools you switch on.
To bring a support address into a shared team inbox, use the Email channel. Gmail is for when the assistant itself needs to look through or send mail as part of a conversation.
- Find a thread.
- Send a message, after the customer's clear yes.
- Notify your team.
How you connect it
Sign in to the app on its own page. It takes a minute, and you can disconnect at any time. Then choose which of the app's tools the assistant may use, and on which channels. Keep the list short: the fewer tools it has, the clearer its job.
Anything that changes your data waits for the customer's clear yes. On the phone, apps are look-ups only for now.
Common questions
Is this the same as the Email channel?
No. The Email channel brings your support address into the shared inbox. The Gmail app lets the assistant use a mailbox as a tool inside a conversation.
Can it send email without approval?
Anything that changes your data waits for the customer's clear yes, and you choose which tools it may use.
See it on your
own support.
Start free, add your knowledge, and try the assistant on your real questions before customers do.