Google Calendar integration for AI customer support
Let the assistant check your calendar and handle bookings in the conversation, so customers do not wait for someone to reply with a time.
What the assistant can do with Google Calendar
Booking questions repeat all day: what is free on Thursday, can I move my appointment, I need to cancel. With Google Calendar connected, the assistant can check availability and book, move or cancel a visit, according to the tools you switch on.
- Check when you are free.
- Book a visit.
- Move or cancel one, after the customer's clear yes.
How you connect it
Sign in to the app on its own page. It takes a minute, and you can disconnect at any time. Then choose which of the app's tools the assistant may use, and on which channels. Keep the list short: the fewer tools it has, the clearer its job.
Anything that changes your data waits for the customer's clear yes. On the phone, apps are look-ups only for now.
Common questions
Will it book over my existing events?
It works from the calendar you connect and the tools you switch on. Test a few bookings in the test area before you go live.
Does the customer have to confirm a change?
Yes. Anything that changes your data waits for the customer's clear yes.
Can it work on the phone?
On the phone, apps are look-ups only for now, so booking changes are for chat, email, WhatsApp and text.
See it on your
own support.
Start free, add your knowledge, and try the assistant on your real questions before customers do.