HubSpot integration for AI customer support
Keep your CRM in step with your conversations. The assistant can find a contact, save a lead and log what was said, so nothing stays in the chat window.
What the assistant can do with HubSpot
A conversation that shows buying interest should not end when the chat does. With HubSpot connected, the assistant can find a contact, save a lead and log a note or a follow-up, according to the tools you switch on.
LiyaSupport also has a built-in way to capture a lead from a conversation, with no app connected. Use HubSpot when you want the lead to land in your CRM.
- Find an existing contact.
- Save a new lead.
- Log a note or a follow-up.
How you connect it
Sign in to the app on its own page. It takes a minute, and you can disconnect at any time. Then choose which of the app's tools the assistant may use, and on which channels. Keep the list short: the fewer tools it has, the clearer its job.
Anything that changes your data waits for the customer's clear yes. On the phone, apps are look-ups only for now.
Common questions
Do I need HubSpot to capture leads?
No. LiyaSupport can capture leads on its own. HubSpot is for when you want them in your CRM.
Can it write to my CRM without asking?
Anything that changes your data waits for the customer's clear yes, and you choose which tools it may use.
See it on your
own support.
Start free, add your knowledge, and try the assistant on your real questions before customers do.