LiyaSupportChoose LiyaSupport when
- You want seats and AI resolutions bundled into one flat monthly plan.
- You want chat, WhatsApp, text and voice in one workspace.
- You want approvals and privacy guards on what the assistant can look up or change.
LiyaSupportvs
GorgiasLiyaSupport vs Gorgias
Gorgias prices its helpdesk by ticket volume, not per agent, and charges for AI by interaction. LiyaSupport bundles seats and AI resolutions in a flat plan. Here is how they compare, from Gorgias's published pricing.
LiyaSupport and Gorgias, side by side.
LiyaSupportGorgiasHow the helpdesk is pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsBy tickets per month, with overage per ticket; the page says it is never priced per agent
AI agent pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat fee$0.90 per automated interaction on an annual contract or $1.00 on monthly, then $1.50 above the plan's allowance
AI cost at 1,000 AI-handled conversations a month (AI usage only)$179 on Growth, which also includes 10 seats and up to 3,000 resolutionsAbout $900 on an annual contract, before included interactions
ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamLists email, live chat, SMS, voice, social and a contact form; its page says voice or SMS can be added to any plan
Connected shop and appsShopify, HubSpot, Google Calendar and more as connected apps, with actions and approvals (Actions & Workflows is in beta)Not detailed on its pricing page
Choose by your situation.
LiyaSupportGorgiasChoose Gorgias when
- You want a helpdesk priced by ticket volume with no per-agent fee.
- You already run your support on it and the pricing works for your volume.
- You want to pay for AI per interaction.
How they differ, and why it matters.
Tickets or resolutions
Gorgias prices by the number of tickets a month, with a charge for each ticket over the plan, and separately charges for each automated interaction its AI agent handles. If your ticket volume is steady and your agents handle most of it, that is a simple way to budget.
LiyaSupport bundles seats and a number of AI resolutions, and counts a resolution as a ticket the AI closes without a human ever replying, confirmed by the customer or auto-closed after 24 hours with no dispute. Drafts and in-progress AI replies are unlimited.
Compare on your own numbers
An automated interaction and a resolution are defined differently by each vendor, so use the example above as a guide. Take a month of your tickets and count them each way.
A few useful answersMake it work
Make it work
for your team.
Is LiyaSupport a Gorgias alternative?
For teams that want a flat plan with seats and AI included, and more channels in one place, yes. If ticket-based pricing suits your volume, Gorgias may cost less.
Does LiyaSupport connect to Shopify?
Yes. Shopify is a ready-made connected app, so the assistant can look up an order when the customer gives a reference such as an order number.
Where does this information come from?
Gorgias's public pricing page, read on 26 October 2026. Its page showed inconsistent plan prices in places, so we have not quoted plan prices. Check their page before you decide.
Competitor details come from Gorgias's public pricing page, read on 26 October 2026: Gorgias pricing. We only state what the page says clearly. Prices and features change, so check Gorgias's site before you decide. Gorgias is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.
Related pages.
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