LiyaSupportvs

HubSpot

LiyaSupport vs HubSpot Service Hub

Service Hub is the support part of HubSpot's wider platform. LiyaSupport is a dedicated AI support workspace that also connects to HubSpot. Here is how they compare, from HubSpot's published pricing.

Get started free Talk to our team

At a glance

LiyaSupport and HubSpot Service Hub, side by side.

LiyaSupport

HubSpot Service Hub

How seats are pricedFlat monthly plans with seats included: Starter $59 (3 seats), Growth $179 (10 seats), Enterprise custom with unlimited seatsPer seat per month, from $7 on Starter to $150 on Enterprise (the page lists more than one price per plan by billing option); Professional and Enterprise have one-time onboarding fees of $1,500 and $3,500

AI agent pricingAI resolutions bundled in the plan (750 on Starter, 3,000 on Growth), then $0.60 or $0.50 each; pay as you go is $0.90 with no seat feeCustomer Agent is priced in HubSpot Credits at $0.010 per credit, with 500 credits included on Starter, 3,000 on Professional and 5,000 on Enterprise; the per-resolution rate is on a separate rate sheet

ChannelsEmail and web widget on Starter; all channels including WhatsApp on Growth; text messages on US numbers; Voice set up with our teamLive chat on all plans and email; WhatsApp on Professional and Enterprise (up to 1,000 messages a month); calling with minutes included, not supported in all countries; SMS is not mentioned on the page

Works with HubSpotHubSpot is a connected app: find a contact, save a lead, log a noteIt is HubSpot

Which one fits

Choose by your situation.

LiyaSupport

Choose LiyaSupport when

You want a dedicated AI support workspace without moving off your current CRM.
You want a flat plan with seats and AI resolutions bundled.
You want chat, WhatsApp, text and voice in one inbox, and HubSpot as a connected app.

HubSpot Service Hub

Choose Service Hub when

You already run sales and marketing on HubSpot and want support in the same system.
You want your support data on the same CRM records as everything else.
You are comfortable with seat-based pricing and an onboarding fee.

The detail

How they differ, and why it matters.

A suite, or a dedicated tool

Service Hub's main strength is that it sits inside HubSpot, so support conversations live on the same CRM records as your marketing and sales. If you already run HubSpot, that can matter more than any feature list.

LiyaSupport is built around the AI assistant and the support workspace. It connects to HubSpot, so the assistant can find a contact, save a lead and log a note, and you can keep HubSpot as your CRM.

How the AI is paid for

HubSpot's AI agent uses HubSpot Credits, with a number included in each plan. LiyaSupport includes a number of resolutions in each plan and a lower rate after that. Credits and resolutions are different units, so compare on a month of your own conversations.

A few useful answers

Make it work
for your team.

Can I use LiyaSupport with HubSpot?

Yes. HubSpot is a ready-made connected app. The assistant can find a contact, save a lead and log a note or follow-up, according to the tools you switch on.

Is LiyaSupport a Service Hub alternative?

For a team that wants a dedicated AI support workspace and flat pricing, yes. If you want support inside HubSpot's CRM, Service Hub fits that better.

Where does this information come from?

HubSpot's public pricing page for Service Hub, read on 26 October 2026. The page lists more than one price for some plans, so check their page before you decide.

How we compared

Competitor details come from HubSpot Service Hub's public pricing page, read on 26 October 2026: HubSpot Service Hub pricing. We only state what the page says clearly. Prices and features change, so check HubSpot Service Hub's site before you decide. HubSpot Service Hub is a trademark of its owner, and LiyaSupport is not affiliated with it. If something here is out of date or wrong, tell us at [email protected] and we will fix it.

Keep reading

Related pages.

Compare, then try

Better support starts
with your team.

Let’s find the right setup for the way you help customers.

Talk to our team