Zapier integration
Connect Liya to 6,000+ apps using Zapier — no code required.
The Zapier integration lets you connect LiyaSupport to thousands of other tools — CRMs, project management tools, spreadsheets, communication platforms — without writing a single line of code. Use Zapier to automate workflows that go beyond Liya's built-in automations.
Connecting to Zapier
Generate an API key
Go to Settings → Integrations → API Keys → Create API key. Name it "Zapier" and select the scopes your Zaps will need (typically tickets:read, tickets:write, contacts:read).
Search for LiyaSupport in Zapier
In Zapier, click Create Zapand search for "LiyaSupport" as your trigger or action app.
Authenticate with your API key
When prompted, paste your API key. Zapier will verify the connection by making a test API call to your workspace.
Available Zapier triggers
These events in Liya can start a Zap:
| Trigger | Fires when |
|---|---|
| New conversation | A new conversation is created in any channel |
| Conversation resolved | A conversation is marked as resolved |
| Conversation escalated | An escalation trigger fires |
| New contact | A new contact is created |
| New tag added | A specific tag is applied to a conversation |
| CSAT submitted | A customer submits a CSAT rating |
| SLA breached | A first-response or resolution SLA deadline is missed |
Available Zapier actions
These actions let other apps control Liya:
| Action | What it does |
|---|---|
| Create ticket | Create a new support conversation in Liya |
| Update ticket | Change status, priority, assignee, or tags on a ticket |
| Add note | Add an internal note to a conversation |
| Create contact | Create or update a contact record |
| Add tag to contact | Tag a contact based on data from another app |
| Search tickets | Find a ticket by ID, email, or keyword (used with multi-step Zaps) |
Popular Zap templates
- Typeform → Liya: Create a Liya ticket for every Typeform submission (e.g. a refund request form)
- Liya → Google Sheets: Log every resolved ticket to a tracking spreadsheet
- Liya CSAT → Airtable: Send CSAT ratings to an Airtable base for analysis
- Stripe payment failed → Liya: Automatically create a billing ticket when a Stripe charge fails
- Liya escalation → PagerDuty: Page on-call when a critical ticket is escalated